How to Fix 'QuickBooks Unable to Connect to Remote Server' issue?

As a QuickBooks  user, you have the leverage to use the Multi-user mode, which allows you to work on the same company file. To use the multi-user option, either set up your system as a host or use a dedicated server. The critical element of QuickBooks Database Server Manager is that it allows hosting and creates a bridge between QuickBooks  workstations so that you may communicate with the corporate files. QuickBooks  may not be able to connect to the server, preventing you from getting access to your corporate files. This article helps you resolve QuickBooks unable to connect to remote server error and also apprises you with other necessary aspects related to it.

 

 

You may also read : How to Fix QuickBooks Error 15104?

 

 

What are the Causes of QuickBooks Cannot Connect to the Email Server?

 

Many reasons may trigger the QuickBooks 'cannot connect to the Email Server server' error. This error can be related to the remote server or email server, although there may be several other causes. Various reasons leading to this error include the following:

·         Some issues with the QuickBooks  file permission and hosting.

·         QuickBooks Database Server Manager stopped or is not functioning correctly.

·         The local area network is disabled.

·         QuickBooks server was set up incorrectly.

·         Some security software or Firewall prevents QuickBooks connection with the server.

·         QuickBooks Desktop is running the older version.

·         Poor Internet connectivity.

·         By using a dynamic IP.

·         It is possible to restore the remote server or email server connection by configuring the internet connection. The following segment will discuss the most viable methods elaborately.

 

How to Troubleshoot 'QuickBooks Unable to Connect to Remote Server'?

There are several methods to fix this error. These include:

Solution 1: Updating QuickBooks to the latest version.

 

To update QuickBooks, follow the steps below:

·         Go to the 'Update to the Latest Release' page.

·         Choose the 'Change link' and click on 'QuickBooks product.'

·         Click the 'Update' option to download the updated file.

·         Select the 'Setup Automatic Updates' to automatically enable QuickBooks to download and install the latest updates.

 

Solution 2: Create The Network Data (.ND) File:

 

 

·         Head to the search option in the Start menu and type in 'QuickBooks Database Server Manager.'

·         Click on the Database Server Manager

·         If  the QuickBooks Database Server Manager does not show up in the program list, then uninstall and reinstall QuickBooks

·         Confirm the installation process.

·         In the QuickBooks Database server manager window, browse the folder's location containing the company file(s), and choose 'Add folder.'

·         Once the folder got added, select the 'Scan' option.

·         After scanning QuickBooks company files, you see this file under QuickBooks Company files found.

·         Verify that ‘.nd’ files are created for each data file.

 

Solution 3: Validate QuickBooks Desktop File Hosting

 

You can validate QuickBooks Desktop File Hosting by following the process below:

Step 1: Turn off hosting on all workstations

·         Head to the QuickBooks File menu, look for the Utilities and click on it.

·         Choose 'Stop Hosting Multi-User Access.'

·         Click on ' Yes ' to confirm when you see the option Host Multi-User Access instead of Stop Hosting Multi-User Access.

 

Step 2: Turn on Hosting on the server computer.

·         Search for 'Windows task manager' and click on the 'Enter' key in the start menu.

·         The Task Manager window opens up. Click on the more details.

·         Navigate to the 'Services' tab and look for 'QBDBMgrN.exe' from the list.

·         Press the ‘Win + R' keys together to open the Run window.

·         In the Run Window, enter 'services.msc'.

·         Click on 'OK.'

·         Repeatedly tap the letter Q  and find 'QBDBMgrN.exe.'

·         Lastly, you have to start the service and click on the Automatic start option.

 

Solution 4: Check settings webmail preferences

·         Navigate to the QuickBooks Edit menu, and select Preferences.

·         Choose to Send Forms on the left pane,

·         Select the email account you are using and click Edit under My Preferences,

·         To the SMTP Server Details section, set the server name and port to your email provider settings in the Edit Email Info screen.

·         Set up your email service in QuickBooks Desktop for a list of SMTP servers and Ports.

 

Solution 5: Reset Internet Explorer  Settings to Default

·         Open Internet Explorer (IE) in your system, and

·         Choose the 'Tools menu.'

·         Head to the Internet Options.

·         Navigate to the ‘Advanced’ option, then click on ‘Restore Advanced Settings.’

·         Click OK and close the browser.

 

Solution 6: Organize QuickBooks Database Server Manager

 

·         From the start menu, QuickBooks Database Server Manager

·         Click on QuickBooks Database Server Manager, and remove the pre-existing folders

·         In the 'database manager,' add the QuickBooks Company File Folder.

·         Scan the folder and make notes of the errors in the QuickBooks Database server manager.

 

You may also read : How to Fix QuickBooks Server Busy Error

 

Hopefully, you will be able to connect QuickBooks to the remote server. If you still face any kind of error while fixing the problem then reach out to our QuickBooks Technical Support Team at 1-800-761-1787.

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